Client Services Executive

Job Role

• Supporting & maintaining effective communication & relationship between reputed clients & users from the UK, USA & other countries
• Acting as the mediator to provide an exceptional level of service, client support & assistance to the users of the system
• Diagnosing and providing timely resolution on incoming client calls and emails
• Providing case status updates to the Management and end-users
• Developing documents and implementing standard operating procedures and customer service guidelines relating to the information system
• Collaborating with other team members on planning and executing progress meetings and special working meetings to communicate information, obtain updates, and resolve issues

Requirement

• Excellent written, oral communication skills (English)
• Excellent computer skills
• Problem-solving and analyzing skills
• Flexible personality
• Age less than 28 years

Visit us: www.adelanka.lk
For more information: Lahiru/0767778791